Drivers Representation & Advocacy Ltd. (DRA)

A not-for-profit company limited by guarantee registered in England and Wales.

Important Notice: DRA is not a law firm and does not provide legal advice regulated by an approved legal body. Our services are advisory and supportive in nature.

Effective date: 22 June 2025

1. Introduction

• a. These Terms of Service (“Terms”) govern your use of the services provided by Drivers Representation & Advocacy (“DRA”, “we”, “us”, or “our”) through our website and directly to clients. By accessing our website or using our services, you agree to be legally bound by these Terms.
• b. If you do not agree with any part of these Terms, you should not use our services.

2. About Us and Service Eligibility

• 1. DRA is a not-for-profit company limited by guarantee, committed to supporting and advocating for
  private hire drivers in the United Kingdom.
• 2. We offer guidance, representation, and support in areas such as:
  a. Licensing fitness reviews or licensing appeals.
  b. Private hire driver license renewal applications.
  c. Disputes with operators (e.g. Uber, Bolt, Free Now, etc.).
• 3. Our subscription services are available to individuals who:
  a. Are current or prospective private hire drivers in the United Kingdom.
  b. Require assistance with matters outlined in section 2.2.a, 2.2.b, and 2.2.c.
  c. Hold a valid subscription with the DRA.
• 4. We reserve the right to request identification or verification documents prior to providing services.

3. Fees and Payment

• 1. Subscription fees are payable in advance on a monthly or annual basis, as selected by you.
• 2. Payments are processed through the approved third-party platform, GoCardless.
• 3. All fees are non-refundable unless required by law or when a service has not been delivered
• 4. Failure to pay may result in the suspension or termination of the subscription.
• 5. We reserve the right to adjust the fees; any changes will be notified at least 30 days in advance.

4. Subscription, Termination, and Suspension

• 1. Your subscription will commence on the date the payment is received and will be renewed
  automatically unless cancelled.
• 2. You may cancel your subscription at any time by written notice or via your account settings.
  Cancellation will take effect at the end of your current billing period.
• 3. We reserve the right to suspend or terminate your subscription or services if you:
  a. Breach these terms.
  b. Engage in misuse, abusive conduct, or provide false information.
• 4. Abusive conduct includes, but is not limited to, threatening, dishonest, or disruptive behaviour
  a. We commit to act with honesty and good faith when taking all the relevant matters in
  consideration when concluding what constitutes abusive conduct.
• 5. Where there is a conflict of interest or a significant risk of such a conflict involving other DRA
  clients, the DRA will not provide assistance or will cease to provide assistance to the involved
  parties unless the DRA receives written informed consent, and it appears appropriate to do so.
  6. Either party may terminate any service or cancel a subscription at any time by giving written notice.
  7. Upon termination, you agree to pay for any services already provided and any associated costs
  incurred.

5. Client Responsibilities

• 1. When you engage the DRA, you agree to:
  a. Ensuring that all information and documentation you provide is accurate and up to date.
  b. Complying with any deadlines or requirements set by licensing authorities or operators.
  c. Notifying us promptly of any relevant changes in your circumstances.
  d. Use our services for lawful purposes only.
  e. Refrain from sharing subscription benefits or services with non-subscribers.
• 2. Failure to cooperate may affect the quality or availability of our support.

6. Confidentiality and Data Protection

• 1. We take confidentiality and privacy seriously. All personal data is handled in accordance with the
  UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
• 2. Please refer to our Privacy Policy available on our website for more information.

7. Limitations of Liability

• 1. While we strive to provide services with reasonable care and skill, we:
  a. Do not guarantee any particular outcome or result.
  b. Are not liable for the actions, decisions or delays of third parties (e.g., licensing authorities
  or operators).
  c. Are not liable for indirect, incidental, or consequential losses.
  d. Are not liable for any legal or administrative costs incurred by third parties during any
  proceedings.

8. Website Access and Use

• 1. By using our website, you agree not to:
  a. Introduce viruses or malicious content.
  b. Attempt unauthorised access to our systems.
  c. Reproduce, duplicate, or exploit any part of our website without permission.
• 2. While we aim to maintain reliable access, we do not guarantee uninterrupted or error free operation
  of our website.

9. Intellectual Property

• 1. All content on our website, including text, graphics, and documents, is the property of DRA unless
  otherwise stated. You may not reproduce, modify, or use our content for commercial purposes
  without written permission.

10. Changes to These Terms

• 1. We may amend these Terms from time to time. Updated versions will be published on our website
  with the revised effective date. Continued use of our services after any changes constitutes
  acceptance of the updated Terms.

11. Governing Law

• 1. These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms
  shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

1. For questions or concerns regarding these Terms, please contact:
• Email: [email protected]
• Website: www.dra.org.uk