SERU Assesment

Safety, Equality and Regulatory Understanding (SERU)

Guide for Transport for London (TFL) Drivers

The SERU assessment is a mandatory requirement for all Private Hire Vehicle (PHV) drivers licensed by Transport for London (TfL). You must complete and pass this assessment in order for TfL to continue processing your licence application or renewal.
If you require reasonable adjustments or have any special requirements, please contact us or email TfL directly at: [email protected]

Preparation Materials Provided by TfL

Before attending the SERU assessment, TfL provides a range of resources to help you prepare. These include:

The PHV Driver Handbook

This is the main resource that the SERU assessment is based on. It contains key information that reflects the day-to-day responsibilities of PHV drivers.

Audio Files

Audio recordings of the Handbook, broken down by chapter, are available on the TfL SERU and English Language Requirement (ELR) pages.

Online Safeguarding Awareness Course

TfL also provides a free online course covering safeguarding awareness for PHV drivers.

Walkthrough Video

A short video explaining what to expect when attending a SERU assessment centre, including the process and layout.

Online Assessment Guide

A detailed training module covering each part of the Handbook. This includes over 36 knowledge check questions and a section on what to expect on the day of the assessment, complete with screenshots.

Useful resources

Full details and materials are available on the official TfL SERU page: